My parcel was returned to the sender

If your order was returned to the sender, it's likely due to one of the below reasons:

  • Delivered to your local post office, but was not claimed within 7 days
  • Incorrect address
  • Someone at your address rejected the delivery

If your tracking shows the parcel was returned to us, please submit a help request with the below information:

  • Consignment number
  • Order number
  • Updated address (if required)

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