My parcel was returned to the sender

If your order was returned to the sender, it's likely due to one of the below reasons:

• Delivered to your local post office, but was not claimed within 7 days
• Incorrect address
• Someone at your address rejected the delivery

If your tracking shows the parcel was returned to us, please submit a help request with the below information:

• Consignment number
• Order number
• Updated address (if required)